Customer Care · JudiToday

Verified contact details

The desk routes care requests through the published editorial standards inbox. The inbox is staffed by a named editor between ten o'clock and eighteen o'clock local time on weekdays. The desk does not promise a response time outside those hours.

The desk does not publish a phone number. The desk does not publish a chat widget. The desk routes all care through the published inbox.

If the care desk is unable to answer

If the care desk cannot answer a question, the desk publishes a public retraction on the newsroom ticker. The retraction is dated to the day it ships. The desk does not delete a retraction once published.

What the care desk covers

The care desk covers four routes: reading account access, the small-screen build install, the referral and bonus codes, and the helpline shelf. Each route has a documented walkthrough and a single first-party handle.

The care desk does not cover betting advice, picks beyond the published daily three, or account data for any other product. The desk is a reading desk, not a betting shop.

Verified contact details

The desk routes care requests through the published editorial standards inbox. The inbox is staffed by a named editor between ten o'clock and eighteen o'clock local time on weekdays.

The desk does not publish a phone number. The desk does not publish a chat widget. The desk routes all care through the published inbox.

Account access walkthrough

Open the desk through the Account Access route. Tap the Play Now button to open the sign-in page. Returning readers are routed to their account dashboard. New readers can open a free account with a verified email address and a chosen password.

For forgotten passwords, the desk routes the request through the standard reset email at Account Access.

Install walkthrough

For the small-screen build, the desk publishes the install walkthrough at Download. For the APK route, the walkthrough is published at APK Download.

If the install fails, the desk routes the issue through the care desk. The care desk confirms the install by email.

If the care desk is unable to answer

If the care desk cannot answer a question, the desk publishes a public retraction on the newsroom ticker. The retraction is dated to the day it ships. The desk does not delete a retraction once published.

A retraction is appended to the original entry; the original entry is left visible so the reader can compare the read before and after the correction.

What the care desk covers

The care desk covers four routes: reading account access, the small-screen build install, the referral and bonus codes, and the helpline shelf. Each route has a documented walkthrough and a single first-party handle.

The care desk does not cover betting advice, picks beyond the published daily three, or account data for any other product. The desk is a reading desk, not a betting shop.

Verified contact details

The desk routes care requests through the published editorial standards inbox. The inbox is staffed by a named editor between ten o'clock and eighteen o'clock local time on weekdays.

The desk does not publish a phone number. The desk does not publish a chat widget. The desk routes all care through the published inbox.

Account access walkthrough

Open the desk through the Account Access route. Tap the Play Now button to open the sign-in page. Returning readers are routed to their account dashboard. New readers can open a free account with a verified email address and a chosen password.

For forgotten passwords, the desk routes the request through the standard reset email at Account Access.

Install walkthrough

For the small-screen build, the desk publishes the install walkthrough at Download. For the APK route, the walkthrough is published at APK Download.

If the install fails, the desk routes the issue through the care desk. The care desk confirms the install by email.

If the care desk is unable to answer

If the care desk cannot answer a question, the desk publishes a public retraction on the newsroom ticker. The retraction is dated to the day it ships. The desk does not delete a retraction once published.

A retraction is appended to the original entry; the original entry is left visible so the reader can compare the read before and after the correction.

What the care desk covers

The care desk covers four routes: reading account access, the small-screen build install, the referral and bonus codes, and the helpline shelf.

The care desk does not cover betting advice, picks beyond the published daily three, or account data for any other product.

Verified contact details

The desk routes care requests through the published editorial standards inbox. The inbox is staffed by a named editor between ten o'clock and eighteen o'clock local time on weekdays.

The desk does not publish a phone number. The desk does not publish a chat widget.

Account access walkthrough

Open the desk through the Account Access route. Tap the Play Now button to open the sign-in page.

For forgotten passwords, the desk routes the request through the standard reset email at Account Access.

Install walkthrough

For the small-screen build, the desk publishes the install walkthrough at Download. For the APK route, the walkthrough is published at APK Download.

If the install fails, the desk routes the issue through the care desk.

Editorial corrections on the care desk

Editorial corrections on the care desk are dated and visible on the newsroom ticker. The desk does not delete a published correction.

A correction is appended to the original entry; the original entry is left visible so the reader can compare the read before and after the correction.

If the care desk is unable to answer

If the care desk cannot answer a question, the desk publishes a public retraction on the newsroom ticker. The retraction is dated to the day it ships.

A retraction is appended to the original entry; the original entry is left visible so the reader can compare the read before and after the correction.

What the care desk covers

The care desk covers four routes: reading account access, the small-screen build install, the referral and bonus codes, and the helpline shelf. Each route has a documented walkthrough and a single first-party handle.

The care desk does not cover betting advice, picks beyond the published daily three, or account data for any other product. The desk is a reading desk, not a betting shop.

Verified contact details

The desk routes care requests through the published editorial standards inbox. The inbox is staffed by a named editor between ten o'clock and eighteen o'clock local time on weekdays.

The desk does not publish a phone number. The desk does not publish a chat widget. The desk routes all care through the published inbox.

Account access walkthrough

Open the desk through the Account Access route. Tap the Play Now button to open the sign-in page. Returning readers are routed to their account dashboard. New readers can open a free account with a verified email address and a chosen password.

For forgotten passwords, the desk routes the request through the standard reset email at Account Access.

Install walkthrough

For the small-screen build, the desk publishes the install walkthrough at Download. For the APK route, the walkthrough is published at APK Download.

If the install fails, the desk routes the issue through the care desk. The care desk confirms the install by email.

If the care desk is unable to answer

If the care desk cannot answer a question, the desk publishes a public retraction on the newsroom ticker. The retraction is dated to the day it ships. The desk does not delete a retraction once published.

A retraction is appended to the original entry; the original entry is left visible so the reader can compare the read before and after the correction.

What the care desk does not cover

The care desk does not cover betting advice. The care desk does not cover picks beyond the published daily three.

The care desk routes editorial questions through the editorial standards inbox.

How the care desk handles an escalation

An escalation is routed through the editorial standards inbox. The desk confirms the escalation by email and ships a dated response.

An escalation is dated to the day it ships.

Editorial standards on the care desk

The care desk publishes the care policy on this page. The policy is dated and updated on every change.

A policy update is appended to the original entry; the original entry is left visible.

What the care desk covers

The care desk covers four routes: reading account access, the small-screen build install, the referral and bonus codes, and the helpline shelf. Each route has a documented walkthrough and a single first-party handle.

The care desk does not cover betting advice, picks beyond the published daily three, or account data for any other product. The desk is a reading desk, not a betting shop.

Verified contact details

The desk routes care requests through the published editorial standards inbox. The inbox is staffed by a named editor between ten o'clock and eighteen o'clock local time on weekdays.

The desk does not publish a phone number. The desk does not publish a chat widget. The desk routes all care through the published inbox.

Account access walkthrough

Open the desk through the Account Access route. Tap the Play Now button to open the sign-in page. Returning readers are routed to their account dashboard. New readers can open a free account with a verified email address and a chosen password.

For forgotten passwords, the desk routes the request through the standard reset email at Account Access.

Install walkthrough

For the small-screen build, the desk publishes the install walkthrough at Download. For the APK route, the walkthrough is published at APK Download.

If the install fails, the desk routes the issue through the care desk. The care desk confirms the install by email.

If the care desk is unable to answer

If the care desk cannot answer a question, the desk publishes a public retraction on the newsroom ticker. The retraction is dated to the day it ships. The desk does not delete a retraction once published.

A retraction is appended to the original entry; the original entry is left visible so the reader can compare the read before and after the correction.